1. Who We Are
Genuine Migration & Education Australia (ABN: 32 693 382 697) is a MARA-registered migration agency based in Adelaide, South Australia. We are committed to protecting the privacy of our clients and website visitors in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Personal Information We Collect
We may collect the following types of personal information:
- Contact details — full name, postal address, phone number, email address
- Identity documents — passport, birth certificate, national identity documents
- Immigration history — previous visa applications, grants, refusals, and travel records
- Employment and educational records — qualifications, work history, skills assessment results
- Financial information relevant to visa applications — bank statements, asset evidence
- Health information where relevant to a visa application
- Character information — police clearances, court records, as required for visa purposes
- Any other information provided in the course of our services
3. How We Collect Information
We collect personal information directly from clients through:
- In-person, phone, or video consultations
- Email correspondence
- Website contact and booking forms
- Documents provided by clients for visa application purposes
We may also collect information from third parties — such as the Department of Home Affairs, assessing authorities, or other government bodies — where this is necessary to provide our services.
4. Why We Collect and Use Your Information
We collect and use personal information to:
- Provide migration advice and application services
- Communicate with the Department of Home Affairs on your behalf
- Comply with our obligations as MARA-registered migration agents
- Manage our client relationship and business operations
- Comply with applicable laws and regulatory requirements
5. Disclosure of Your Information
We may disclose your personal information to:
- The Department of Home Affairs, as necessary to provide visa application services on your behalf
- Skills assessing authorities and professional bodies
- State and territory migration agencies
- Translation and document services used in connection with your matter
- Law enforcement or regulatory bodies where required by law
We do not sell, rent, or trade personal information to third parties for commercial purposes.
6. Storage and Security
Client information is stored securely. Electronic records are protected by appropriate access controls and security measures. Physical documents are stored securely and disposed of appropriately when no longer required. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.
7. Overseas Disclosure
Where required by your visa application, personal information may be disclosed to the Australian Government — including the Department of Home Affairs — and to overseas authorities where relevant to your application. We do not otherwise disclose personal information to overseas recipients without your consent.
8. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections where that information is inaccurate, incomplete, or out of date. To make an access or correction request, contact us at:
Email: adelaide@genuinemigration.com
Phone: +61 8 7094 1900
We will respond to access requests within a reasonable time and in accordance with the Australian Privacy Principles.
9. Complaints
If you have a concern about how we have handled your personal information, please contact us in the first instance at adelaide@genuinemigration.com. We will investigate and respond within 30 days.
If your complaint is not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: oaic.gov.au
Phone: 1300 363 992
10. Website and Cookies
Our website may collect non-identifying information through standard web server logs and analytics tools (such as page views and session duration). This information is used to improve the website and is not linked to individual users. We do not use tracking cookies for advertising purposes.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The current version is always available on this page. The date at the top of this page indicates when it was last updated.
12. Contact
Genuine Migration & Education Australia
ABN: 32 693 382 697
Email: adelaide@genuinemigration.com
Phone: +61 8 7094 1900
Address: Adelaide, South Australia